Claims Support You Can Trust
Our dedicated Claims Team provides prompt, professional and compassionate support from the moment a claim is reported until it is fully settled.
Report a Claim Right Now
Early notification helps ensure a faster and smoother claims process.
From Notification to Settlement
Step 1 — Report the Incident
Notify us immediately after an accident, loss or damage occurs. You can report by calling our Claims Team, sending an email, visiting our offices or contacting your dedicated Account Manager.
Step 2 — Submit Required Documents
Our Claims Team will guide you on documentation required, which may include a completed claim form, police abstract, photographs, repair quotations, medical reports and policy details.
Step 3 — Claims Assessment
Where necessary, insurers may appoint loss adjusters, assessors, surveyors, engineers or medical professionals. We coordinate this process to ensure it is conducted promptly.
Step 4 — Claims Review
The insurer evaluates the submitted documentation and assessment reports in accordance with the policy terms. Our Claims Team follows up continuously.
Step 5 — Settlement
Once approved, the insurer arranges settlement through repair authorization, replacement, medical reimbursement, cash settlement or direct payment to service providers.
Experienced Across Every Class of Insurance
Motor Insurance
- Accidents
- Theft
- Windscreen damage
- Fire
- Third-party claims
Medical Insurance
- Hospital admissions
- Medical reimbursements
- Specialist referrals
- Emergency treatment
Property Insurance
- Fire damage
- Flood damage
- Theft
- Burglary
- Storm damage
Marine Insurance
- Cargo loss
- Transit damage
- Theft
- General Average
Engineering Insurance
- Machinery breakdown
- Equipment damage
- Contractor's risks
Liability & Life Claims
- Public liability
- Professional indemnity
- Death claims
- Disability claims
- Last expense
Help Ensure a Smooth Claims Process
- Report incidents immediately.
- Do not admit liability without consulting us.
- Take reasonable steps to prevent further damage.
- Keep all supporting documents and receipts.
- Cooperate with assessors and investigators.
- Contact your Account Manager whenever you need guidance.